Shipping Policy

Total Delivery Time: 10–16 Business Days
✔ Processing: 5–7 Days
✔ Shipping: 5–9 Days

Total Delivery Time: 5–8 Business Days
✔ Processing: 1–2 Days
✔ Shipping: 4–6 Days

ATTENTION:

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.

Customers who select Prioritized Processing will have their orders moved to the front of our production queue.

✔ Processing time is reduced
✔ Orders are handled with priority over standard orders
✔ We’ll do our best to accommodate any special shipping requests

Please note:

• During peak seasons, slight delays may still occur
  
• Non-refundable once the order enters processing
• This service applies to processing time only and does not affect shipping transit time
• This service does not guarantee delivery dates and does not affect carrier shipping times
  

The preferred shipping method can be selected at checkout.

Delivery times may vary during public holidays.

Order Confirmation

Once the order has been shipped, you will receive an email confirmation with tracking details.
If there are any changes to the order details, please inform us before the order processing phase begins.

Track Your Order

Shortly after the package is sent, your tracking number will be provided.
If you have any questions about the status of your order, please contact our 24-hour customer service team.

Fabric samples shipped via USPS

Our products are shipped via FedEx or DHL

All packages are shipped from NICETOWN warehouse.

For any questions and further information, please contact our customer support team: support@nicetown.com

Important Shipping Notes

• All processing and shipping times are calculated in business days, excluding weekends and holidays.
• Shipping address changes must be requested within 12 hours of placing the order. Once the order has been processed or shipped, we may not be able to make changes.
• Orders with multiple items may be shipped in separate packages if needed.
  Estimated delivery dates are not guaranteed, as shipping times may be affected by carrier delays, weather, holidays, or other unforeseen circumstances.
• If your package arrives damaged or appears lost in transit, please contact our support team as soon as possible so we can assist.